Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call

from Call Center Confidential · host Trey_Briggs

In this episode of excellent listener questions, Trey Briggs discusses how to help agents who struggle with empathy and being nice, how to allow agents to improvise and sound real, and how to hold agents accountable for excellence in every call. Trey offers industry-leading solutions based on unique training knowledge and experience. Check it out!

Episode metadata supplied by the publisher feed · Published Jan 17, 2025

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Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call

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This episode is 18 minutes long.

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This episode was published on January 17, 2025.

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