Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives

from Call Center Confidential · host Trey_Briggs

In this awesome episode, leading call center trainer Trey Briggs discusses the importance of managing protocols with QA, the essential training aspect of keeping call center agents happy, and ideas regarding convincing C-Level executives to invest in training. Check it out!

Episode metadata supplied by the publisher feed · Published Feb 23, 2025

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Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives

0:00 19:57

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