EPISODE · May 7, 2026 · 19 MIN
Q and A Pt. 14 - Mediocre Agents, Managing Tone, and Sentiment Analysis
from Call Center Confidential · host Trey_Briggs
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding how to make mediocre agents great, managing tone issues, and sentiment scoring. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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Q and A Pt. 14 - Mediocre Agents, Managing Tone, and Sentiment Analysis
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This episode is 19 minutes long.
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This episode was published on May 7, 2026.
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