Q and A Pt. 5 - Agents who do not care, ineffective QA, what defines excellent customer service, and coaching approaches

from Call Center Confidential · host Trey_Briggs

In this uber-informative episode, Trey discusses agents who do not care, QA that does not work, what defines excellent customer service, and coaching approaches. Check it out y'all!

Episode metadata supplied by the publisher feed · Published Aug 24, 2023

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Q and A Pt. 5 - Agents who do not care, ineffective QA, what defines excellent customer service, and coaching approaches

0:00 19:41

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This episode was published on August 24, 2023.

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