Q4 Chaos Uncovered: Ops Nightmares and Real Talk

In this episode, Adam and Rich sit down with Andrew Kemp, founder of Bare Kind, to talk about the unglamorous side of scaling: inventory, fulfilment and how to keep customers happy when Q4 ops chaos inevitably hits.Bare Kind is a brand selling bamboo socks to save endangered animals – and Andrew’s taken it from packing orders at his mum’s house to scaling international fulfilment. Along the way, he’s seen the good, the bad, and the downright messy when it comes to growth.This isn’t the polished LinkedIn version of scaling. This is what really happens when stock, couriers, and cashflow collide.They cover:– What happens when you run ads before stock arrives– Stockouts, wrong SKUs, and the hidden costs of ops mistakes– Courier chaos & keeping CX alive when fulfilment fails– Why scaling ops feels like building the plane mid-flight– The truth about “just in time” inventory (spoiler: it’s tears)– Practical strategies to survive Q4 without torching margins (or your sanity)This episode is for operators who know growth isn’t all champagne graphs and hockey sticks — it’s cardboard boxes, late-night stock checks, and courier emails that ruin your week.About the GuestAndrew Kemp, founder of Bare Kind — a brand selling bamboo socks that save endangered animals, scaling from a living-room packing station to international fulfilment.About the HostsAdam Pearce, Co-founder of Blend Commerce and eCom Collab Club™, CRO specialist and professional chaos-stirrer.Rich Evans, Founder of Get Better and long-time partner-in-crime at eCom Collab Club™, email and retention expert.Work with BlendNeed your store to convert like your margins depend on it?Book a free “Metric on Fire” diagnostic:👉 ⁠https://blendcommerce.com/pages/metric-on-fire⁠#eCommerce #Scaling #Ops #Inventory #Fulfilment #Q4 #BFCM #Shopify #eComCollabClub #BlendCommerce