EPISODE · Dec 14, 2022 · 12 MIN
Quality Assurance Automation
from CX RIOT RADIO · host David Powers
In this episode of Caffeinated CX we talk about grading calls. Not how to grade calls, but how to grade calls, if you catch my drift. Do you have live QA agents scoring calls, or do you use speech analytics/transcription software, or do you use both? Both is good. And that's what we're talking about today. Yeah. https://linktr.ee/caffcx
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Quality Assurance Automation
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