Quality by Design in the AI Era

Dr. Andrea Gregg, Associate Research Professor and Director of Learning Experience Design at Penn State University, outlines a practical approach to building strong online learning in the AI era. She explains why simple, “don’t make me think” design protects real learning, and why every choice should tie back to outcomes and assessment. She covers what makes micro-credentials credible, how to avoid personalization and dashboard features that mislead instructors, and where AI can help without replacing essential thinking. The episode turns solid learning principles into concrete decisions for higher-ed leaders, LXDs, faculty, and product teams.