Quality Over Quantity: Strategic New Business Development

In this episode, agency experts Oli Richards and Ellie Ring unpack what it really takes to win new business in today’s oversupplied, competitive market. They explore how creative and media demands have shifted towards short-term, project-based work, and why agencies need to build distinctive brands and stronger client relationships to cut through. The conversation highlights the importance of rigorous qualifying criteria, chemistry meetings, and confident selectivity when deciding which opportunities to pursue. Oli and Ellie also share practical advice on client retention, empowering agency teams, and making CRM systems work harder. They discuss the rise of entrepreneurial culture within agencies and the growing role of personal branding and social selling. Packed with both strategic insights and actionable tips, this episode offers a fresh perspective on how agencies can stand out, stay resilient, and grow in a challenging environment. https://gray-matters.co/ https://www.bartleboglehegarty.com/ https://saatchi.co.uk/