Queja telefonica: internet

GUION: Person: good afternoon Operator: good afternoon sir, what do you need? Person: I tell you that when you buy the internet, I would not have put, have told me that they put in 1 hour and step 2 hours 30 minutes. Operator: You have not yet received it? Person: no, what happened, I do not understand why it does not work! Operator: quiet sir, let's review Operator: Oh can not be!, I forgot to connect. Wait 30 minutes and there will be error and the internet already in you home. Person: Ok thank you very much, Bye