QuickBites: What Are You Going to Do When the Inevitable Happens?

As the saying goes, it's not if something will go wrong, it's when something will go wrong. So, what are you going to do when something unexpected happens while you're speaking? Have you ever thought about how you might respond to the inevitable? If not? You should.   Now, you can't be prepared for every conceivable instance because you won't think of all the possibilities ...