Rachael Cain, M.S., BCBA, LBA - Regional Clinical Director, Autism Center of Excellence

What does it take to build a clinic culture that people actually want to be part of?In this episode of Tim Talks: Behavioral Health, Tim Zercher sits down with Rachael Cain, M.S., BCBA, LBA, Regional Clinical Director at Autism Center of Excellence, to discuss leadership, culture, and the challenges of scaling ABA organizations without losing what makes them special.Rachael shares how understanding individual passions can keep clinicians engaged, why creating fun and joy at work matters just as much as clinical excellence, and how leaders can make new team members feel like they belong from day one.They also explore one of the biggest challenges facing ABA providers today: BCBA burnout and retention. Rachael discusses creative approaches to recruitment, apprenticeship models for new BCBAs, and why personalized benefits may be the future of clinician retention.Topics covered include: Building a culture that keeps clinicians engaged  Maintaining team identity while scaling  Supporting and retaining new BCBAs  Creative employee benefits that actually matter  Community partnerships as a growth strategy for ABA organizations If you're leading a behavioral health organization or growing an ABA practice, this conversation is packed with practical insights you can apply immediately.