Rachel Power: Putting patients at the heart of NHS care

from Making Complaints Count · host Parliamentary and Health Service Ombudsman

Rachel Power, CEO of the Patients Association, talks to Rob Behrens about the importance of listening to patients, and making sure their voices are heard and acted upon. Rob and Rachel also explore how our organisations can work together to improve complaint handling.

Episode metadata supplied by the publisher feed · Published Oct 14, 2019

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Rachel Power: Putting patients at the heart of NHS care

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