Rapid Response: How Warby Parker is making decisions in uncertainty, with CEO Neil Blumenthal

"It's like getting hit in the face over and over and over,” says Warby Parker co-CEO Neil Blumenthal. But “crisis brings out clarity.” At Warby, planning for the future has meant leaning into the present — from physical changes in their factory and stores that ensure social distancing to optimizing online vision tests. Blumenthal shares the complex factors they consider in deciding which stores to re-open and when, and relates the human challenge of inspiring their on-the-ground factory employees — at times of increased risk. For Blumenthal, it's all about recognizing new priorities (safety) and fitting them into ongoing strategy. Interviewed by editor Bob Safian.Read a transcript of this episode at https://mastersofscale.comSubscribe to the Masters of Scale weekly newsletter at https://mastersofscale.com/subscribeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.