(re)Designing the Employee Experience: The 2022 Cosmic Conference Keynote with Marilyn Zakhour

We believe in creating holistic, integrated experiences for teams and individuals to contribute their best work.In the words of CX specialist and author Ian Golding, “The biggest underlying principle of customer experience is the principle of empathy. But empathy isn't just towards the customer. It has to be towards your employees. If you don't get it right for your people, they won't get it right for your customer.So, how do you get it right for your employees?Marilyn Zakhour, CEO & Founder of Cosmic Centaurs, opened the 3rd edition of the Cosmic Conference with a keynote about why the employee experience is a business need, and how to get it right.What is the 2022 Cosmic Conference?Our topic for the 2022 Cosmic Conference is the Employee Experience (EX). The EX is an umbrella term, as it includes the management of every touchpoint the employee has with their company. To better understand the EX, we will explore the conference through a variety of lenses: internal comms, employee engagement,  flexible work, onboarding, offboarding, and recruitment, upskilling, retention, culture & values, human connections, organizational strategy, and the measurement of EX.