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Ready or Not, Here Comes The Cloud episode artwork

Jan 14, 2022 52 min

Ready or Not, Here Comes The Cloud

from CX Gurus Hosted by Lance Fried, Jessica Voss, Darren Prine

In this episode, you will learn how the Pandemic has significantly accelerated the movement from premises to cloud deployments for CX, as well as tactful strategies and approaches to migrating. * Enterprise Cloud Adoption * Embrace vs Stay the Path * Care is the New Sales * What the Cloud Delivers Today * And More You can reach Lance at: [email protected] Thrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio’s team of contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers. To learn more, please visit Thrio.com. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

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What this episode covers

Lance Fried is the Chief Marketing Officer at Thrio, a leading CCaaS provider. He is a recognized cloud software evangelist focused on marketing, strategy, product, team building, and driving revenue growth for emerging high-technology companies. Lance has spent the majority of his career in the hosted contact center space and has enjoyed success everywhere he has been. Lance is a well-known blogger, speaker, and panelist at various technology and customer care industry conferences. Lance received an Economics degree from Columbia University and an MBA from The University of Michigan. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

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This episode was published on January 14, 2022.

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