Real Talk About Refunds & Cancellations - Episode #29

from Awkward Watersport Guys Podcast · host Greg Fisher & Kevin Oneil

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include...Why negotiating with customers on refunds can often save you time and money.How your cancellation policy can hurt bookings if too aggressive. What to do when bad weather cancel's a trip. What Kevin thinks of customers who disregard cancellation policies.

What this episode covers

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include... Why negotiating with customers on refunds can often save you time and money.How your cancellation policy can hurt bookings if too aggressive. What to do when bad weather cancel's a trip. What Kevin thinks of customers who disregard cancellation policies.

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Real Talk About Refunds & Cancellations - Episode #29

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This episode is 49 minutes long.

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This episode was published on March 25, 2021.

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