Real-World Crisis Management Lessons from RISKWORLD 2023 - TSI18.7

It's a situation no event organizer wants to face. But the team at RISKWORLD 2023 was forced to deal with the reality of an active shooter in the city, which put their crisis management plans to the test. In this episode, Gary LaBranche, CEO of RIMS, the risk management society®, shares the story of what happened at the Georgia World Congress Center in Atlanta. Learn behind-the-scenes details of: How the situation rapidly unfolded and the team respondedWhich communication methods worked and the challenges they facedHow event organizers need to think beyond the convention center itself (especially for a city-wide event)Why a written crisis plan alone isn't enough