Realizing AI Value Through Governance in Insurance

Innovation and AI governance aren’t at odds. Done properly, governance practices can be the key to accelerating implementation of even the latest GenAI use cases. In this interview from RevX London with Raj Mukherjee, Head of Data Science and AI at Direct Line Group, we find out how they embraced the principles of a lean startup, adopted a product mindset and became the first major insurance company to implement a GenAI solution to accelerate customer service. Come find out how they were able to overcome the challenges of legacy infrastructure, build trust and do the seemingly impossible — make compliance fun.