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EPISODE · Jul 24, 2014 · 28 MIN

Recalls

from The Bottom Line · host BBC Radio 4

Faulty children's beds, mislabelled horsemeat burgers and exploding dishwashers are among the products recalled by companies in the UK to protect the health and safety of consumers. Evan Davis and guests discuss the process for recalling defective items and find out how quickly manufacturers and distributors must act. What are the logistics of getting back hundreds of thousands of products from consumers? And what impact does a recall have on a company's reputation? Does it reassure or unnerve customers?Guests:Gerard Bos, Customer Relations Manager for UK and Ireland, IkeaChris Dee, Chief Operating Officer, E.H BoothVince Shiers, Managing Director, RQA GroupProducer: Sally Abrahams.

Episode metadata supplied by the publisher feed · Published Jul 24, 2014

What this episode covers

Faulty children's beds, mislabelled horsemeat burgers and exploding dishwashers are among the products recalled by companies in the UK to protect the health and safety of consumers. Evan Davis and guests discuss the process for recalling defective items and find out how quickly manufacturers and distributors must act. What are the logistics of getting back hundreds of thousands of products from consumers? And what impact does a recall have on a company's reputation? Does it reassure or unnerve customers?Guests:Gerard Bos, Customer Relations Manager for UK and Ireland, IkeaChris Dee, Chief Operating Officer, E.H BoothVince Shiers, Managing Director, RQA GroupProducer: Sally Abrahams.

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Recalls

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This episode is 28 minutes long.

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This episode was published on July 24, 2014.

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Faulty children's beds, mislabelled horsemeat burgers and exploding dishwashers are among the products recalled by companies in the UK to protect the health and safety of consumers. Evan Davis and guests discuss the process for recalling defective...

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