Recipes for Restaurant Risk Management Success

Featured Guest Jay Gates Managing Director, Gallagher National Restaurant Practice 20+ years in insurance, former Applebee’s risk leader, RIMS committee member, and Kids Chance Nebraska board member. What We Cover Jay’s unexpected path into risk and insurance Lessons learned investigating EEOC claims early in his career Leadership principles developed while managing large claims teams Building a full ERM program for 165+ Applebee’s locations The most surprising and severe claims in restaurant operations How Gallagher reduces the total cost of risk for restaurant clients Innovative approaches including captives and proprietary analytics Underestimated risks: cyber breaches + product recalls The growing impact of AI on restaurant ops and risk Privacy + liability concerns tied to AI adoption The future of restaurant risk management over the next decade Key Takeaways Restaurant risks are broader than most expect. From contaminated produce to liquor liability fatalities, claims can escalate fast. Cyber and product recall coverages are essential, despite being commonly undervalued. AI will reshape restaurant risk—from customer service to operations tracking—creating both efficiencies and new exposures. Gallagher’s differentiator is proactive service, deep data analysis, and tailoring insurance strategy to each client's risk tolerance. Risk leaders benefit from diverse career experiences, which Jay draws on daily. Resources & Links Learn more about the Restaurant Risk Professional (RRP) certification: riskeducation.org/restaurant-RiskPro Explore additional Alliance Insights episodes at riskeducation.org Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.