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EPISODE · May 13, 2010 · 5 MIN

Recognize Employees for Improving Customer Experience

from Improving Customer Experience · host Lynn Hunsaker

Humans, as well as all living things, align their behaviors with the rewards in their environment. For example, only 42% of companies agree that they can do what is right for customers despite the pressure to make current-period financial numbers. Interestingly, the same number of companies are actually using customer metrics to evaluate organizational performance. Examples from Applied Materials and Coca Cola Enterprises. From the blog Customer Experience Optimization: at http://clearaction.biz/blog (5:38).

Episode metadata supplied by the publisher feed · Published May 13, 2010

What this episode covers

Humans, as well as all living things, align their behaviors with the rewards in their environment. For example, only 42% of companies agree that they can do what is right for customers despite the pressure to make current-period financial numbers. Interestingly, the same number of companies are actually using customer metrics to evaluate organizational performance. Examples from Applied Materials and Coca Cola Enterprises. From the blog Customer Experience Optimization: at http://clearaction.biz/blog (5:38).

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Frequently Asked Questions

How long is this episode of Improving Customer Experience?

This episode is 5 minutes long.

When was this Improving Customer Experience episode published?

This episode was published on May 13, 2010.

What is this episode about?

Humans, as well as all living things, align their behaviors with the rewards in their environment. For example, only 42% of companies agree that they can do what is right for customers despite the pressure to make current-period financial numbers....

Can I download this Improving Customer Experience episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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