Recognizing Public Value | AshCast

In his newly published Recognizing Public Value, Mark Moore focuses on helping public managers develop and use performance measurement and management systems to help animate and guide their value-creating efforts. The book introduces readers to two new key instruments—the Public Value Account and the Public Value Scorecard. The Public Value Account is designed to help public managers construct something like the private sector’s financial “bottom line” for empirically capturing the “public value” that is being created (or lost) by a public agency. The Public Value Scorecard is designed to help managers keep their attention focused on the concrete tasks that have to be undertaken in both the world of political mobilization and operational management to execute a future-oriented strategy for a government agency. The concepts are illustrated with cases from policing and crime control, the management of urban services, tax collecting, contracting for welfare to work programs, solid waste management, the promotion of economic competitiveness, and child protective services. In this book talk, Moore elaborated on Recognizing Public Value's findings. Ash Center Director Tony Saich offered introductory remarks and both Tiziana Dearing, CEO of Boston Rising, and Stephen Goldsmith, Daniel Paul Professor of the Practice of Government, served as respondents. The event was co-sponsored by the Program in Criminal Justice Policy and Management.