Redefining Leadership With Heart | Claude Silver

What if your company cared as much about feelings as it does about revenue?In this Oxford Talks Podcast episode, Waleed sits down with Claude Silver, Chief Heart Officer at VaynerMedia, to decode what “leading with heart” actually looks like when you’re responsible for thousands of people across the world. Claude shares how she’s turned HR into People & Experience, why every employee is trained in emotional intelligence and psychological safety and how she spots culture issues long before they explode.From her three-part framework of emotional optimism, bravery and efficiency to the idea of becoming a true “Vayner citizen”, Claude reveals the systems, language and habits that keep VaynerMedia human in a world obsessed with speed and scale. They dive into burnout, belonging, AI, return-to-office battles, and the uncomfortable truth that many of us were never taught how to deal with our own emotions, let alone anyone else’s.If you’ve ever wondered how to build teams that are both kind and high-performing, this episode is your new playbook.