Redefining the Customer Experience.. CX & Culture Insights. Vin Varma CXO of Oak Street Health

Redefining the Customer Experience.. CX & Culture Insights. Vin Varma CXO of Oak Street Health joins us this week on the CX and Culture Connection Podcast. Make sure to follow us on your favorite platform to be the first to hear it live! Vin Varma LinkedIn: https://www.linkedin.com/in/vin-vinod-varma-5017191/ Oakstreet Heath Website: https://www.oakstreethealth.com/ 0:00 - Preview 0:23 - Introduction to the show and Vin Varma 4:56 - What does inspiration mean to Vin in his focus? 13:22 - Bold Bets and Brilliant Basics 17:47 - Why isn't wellness engaged by everyone? 21:47 - Just focusing on outcomes is not going to get the outcomes. 26:52 - Have an emphasis on culture and have a clear mission. 30:18 - How do you embrace digitization that is consistent with your mission? 33:14 - Vin's words of wisdom 36:56 - More resources to learn from - What we Think! #cx #culture #marketing #business #trends #customer #strategy #journeyspark #experience #oakstreet #changemanagement 📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/ 📌Linkedin Business: https://www.linkedin.com/company/journeysparkconsulting/ 📌Website: https://www.journeysparkconsulting.com/ 📌Facebook: https://www.facebook.com/profile.php?id=100094736604400 📌Spotify: https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM 📌Amazon Podcast: https://music.amazon.com/podcasts/75160650-c68a-4fa8-9ddc-3429d94bd02e/the-cx-and-culture-connection-podcast-with-host-matt-egol-of-journeyspark-consultants 📌Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9lNjJiZGM5OC9wb2RjYXN0L3Jzcw 📌IHeartRadio: https://www.iheart.com/podcast/269-the-cx-and-culture-connect-120241285/ 📌RadioPublic: https://radiopublic.com/the-cx-and-culture-connection-pod-Ww1eeX More about Matt Egol and JourneySpark Consulting: Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven. Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing. Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures. #cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity