Skip to content
Reducing Turnaround Time To Train Agents With MicroLearning episode artwork

Nov 17, 2021 29 min

Reducing Turnaround Time To Train Agents With MicroLearning

from CX Gurus Hosted by Mark Pereira, Rob Enslow, Jessica Voss

In this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding. What is microlearning? How do you create microlearning courses? Is microlearning for everyone? You can reach Mark on Linkedin here: https://www.linkedin.com/in/marknick/ Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

Episode details come from the podcast's RSS feed.

Embed this episode

What this episode covers

Mark Pereira is a Trainer and On-Site Supervisor at Briljent LLC. He is a Certified Professional Trainer (CPT), Certified Customer Service Professional (CCSP), Corporate Trainer Certified (CTC), and Modern Classroom Certified Trainer (MCCT). Mark is a learning leader who applies what he learns to continuously add value to his team while also implementing proven teaching methods to improve retention while taking calls, effective coaching, engaging agents for increased productivity, and leading with empathy. Mark has a bachelor’s degree in Commerce (BCcom), and currently resides in Indianapolis. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

Ready to play

Reducing Turnaround Time To Train Agents With MicroLearning

0:00 29:43

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Similar episodes

REMIX: Tracy McCubbin on having a parent who hoards and becoming a professional organising superstar

Aug 15, 2025 1 hr 16 min

Similar podcasts

The eCommerce Coach School Rolland Peter Introducing "The eCommerce Coach School," your ultimate destination for mastering the art of selling physical products online and building a thriving eCommerce business. Each episode is meticulously designed to empower you with the knowledge, strategies, and practical tips you need to excel in the fast-paced realm of online commerce. Whether you're a seasoned entrepreneur or just starting out, our podcast provides invaluable insights into selling physical products on leading marketplaces such as Amazon, as well as hybrid platforms like Shopify.Immerse yourself in engaging conversations with industry leaders, trailblazers, and eCommerce gurus who share their real-world experiences, proven techniques, and actionable advice. From mastering the art of product sourcing and inventory management to optimizing your sales funnels and enhancing customer experience, we cover every aspect of the eCommerce journey.But it doesn't stop there. "The eCommerce Coach School" goes beyond the business r Fearless Possibilities with Sha Nacino Human Connection Keynote Speaker - Sha Nacino Fearless Possibilities Podcast explores the power of human connection to unlock potential, performance, and possibilities in the age of AI. Hosted by human connection keynote speaker Sha Nacino, the podcast features conversations with world-class leaders, entrepreneurs, athletes, celebrities, Ivy League professors, bestselling authors, thought leaders, and industry game changers. In an increasingly digital and AI-driven world, this show explores the timeless importance of staying deeply human, building meaningful relationships, strengthening emotional intelligence, and creating genuine connection. About the Host Sha Nacino is a global keynote speaker and thought leader on human connection, former Adjunct Faculty at the Asian Institute of Management, and author of 17 books, including SEEN: Good Leaders Have Vision. Great Leaders See. and SPEAK ANYWAY. She is the first and onl Breaking Into Cybersecurity Christophe Foulon, Renee Small It’s really a conversation about what they did before, why did they pivot in cyber, what was the process they went through Breaking Into Cybersecurity, how do you keep up, and advice/tips/tricks along the way.About Breaking Into Cybersecurity: This series was created by Renee Small & Christophe Foulon to share stories of how the most recent cybersecurity professionals are breaking into the industry. Our special editions are us talking to experts in their fields and cyber gurus who share their experiences of helping others break-in.Check out our new book, Develop Your Cybersecurity Career Path: How to Break into Cybersecurity at Any Level: https://amzn.to/3443AUI About the hosts: Renee Small is the CEO of Cyber Human Capital, one of the leading human resources business partners in the field of cybersecurity, and author of the Amazon #1 best-selling book, Magnetic Hiring: Your Company's Secret Weapon to Attracting Top Cyber Security Talent. She is committed to helping leaders clos Fool Coverage with Manny MUA and Laura Lee PodcastOne Light coverage, medium coverage, full coverage? Nope, we’re here to bring you Fool Coverage. There’s nothing like us on the market. 100% unique and 1000% glamorous. OG social media influencers, beauty gurus, and absolute besties, Manny MUA and Laura Lee are bringing you advice about beauty and fashion, stories about running our successful businesses, and the inside info about living in the spotlight as social media stars. And tea, the hottest tea. All the juiciest gossip, about all the fools in the world. We’ve got those fools covered. We’ve been cancelled, we’ve been called fools ourselves. But nothing is going to stop us from living our best lives. Especially when we can overcome and outshine the haters out there. Be it Manny’s Lunar Beauty make up line, or Laura’s Laura Lee Cosmetics and her Nudie Patootie clothing line, nothing can stop these two from making as big of a splash as possible. Tune in every week for new episodes of Fool Coverage.

Frequently asked questions

How long is this episode of CX Gurus?

This episode is 29 minutes long.

When was this CX Gurus episode published?

This episode was published on November 17, 2021.

Can I download this CX Gurus episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.