EPISODE · May 18, 2022 · 14 MIN
Reducing Turnover in Your Contact Center
from CX RIOT RADIO · host David Powers
Why do call centers have such a terrible employee turnover rate? 30-45% (It's probably higher. Much higher). That's embarrassing. Here are some ways to reduce that employee churn. Turnover is expensive, it wastes resources and time, and is annoying, and it's sad to see good team members walk. So let's talk about it. And let's do better. https://linktr.ee/caffcx
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