Refocusing on Customer Service - Legal Management Talk

What this episode covers

Customer service may seem like a lost art nowadays, but for your legal organization, that means it's more important than ever to get it right. In this episode, Richard Culberson, Chief Executive Officer of Moneypenny and Voice Nation, North America, discusses how to ensure your intake process makes a great first impression on potential clients and how to adapt it to the market you're in.

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Frequently Asked Questions

How long is this episode of Legal Management Talk?

This episode is 30 minutes long.

When was this Legal Management Talk episode published?

This episode was published on July 31, 2024.

What is this episode about?

Customer service may seem like a lost art nowadays, but for your legal organization, that means it's more important than ever to get it right. In this episode, Richard Culberson, Chief Executive Officer of Moneypenny and Voice Nation, North America,...

Can I download this Legal Management Talk episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.