Reframing AI ROI and the Decision Era in Insurance with Tom Wilde and Michelle Gouveia

In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more contextual decisions.A few standout points:✅ Carriers are shifting from optimizing isolated processes to thinking end to end about underwriting and claims workflows✅ New ROI metrics are emerging. It’s no longer just about accuracy, but about measurable business outcomes across the entire decision supply chain✅ Claims teams are leading AI adoption, while underwriting is facing institutional challenges like aging workforces and unstructured institutional knowledge✅ The playing field is leveling. Thanks to modular AI and low code no code solutions, it’s no longer just Tier 1 carriers driving innovationThe message is clear. You need to get to the starting line now or risk falling behind in the race to AI-driven decisioning.