Refusing to Leave Because You Refused Me: Guide Dog Refusals Are Getting Worse Not Better

In our episode 56 the Triple Vision team turns its attention to an issue which it has been wanting to highlight for some time now, the increasing rates of guide dog refusals in Canada. On December 21, 2024 Jessica Rathwell tried to board a bus from Surrey BC to Kamloops to meet her family for Christmas. To her shock the bus driver refused to let her board because she said that Jessica had not given the bus company 48 hours notice, that the bus was full and they needed to block off 4 seats in advance to accommodate her. Jessica literally took a stand, refusing to move and holding up the bus for an hour in order to demand that her rights be respected. For that she has been banned from the bus company for life. Despite over fifty years of guide dog legislation and human rights jurisprudence, many Canadian guide dog handlers are saying that guide dog refusals are getting more numerous, rather than less. Through Jessica telling her story the Triple Vision team starts to unpack this deteriorating situation of guide dog access in Canada."The only reason I left was because she told me, calmly, that I should so I did. I went with them and they put me in the back of their car like a criminal. They didn’t cuff me, but they put me in the back, so I now know what the back of a cop car looks like."