EPISODE · Jul 20, 2021 · 25 MIN
Regions gives its service reps and fraud fighters AI tools
The Birmingham, Alabama, bank has developed artificial intelligence-based systems that can flag suspicious activity and guide customer service representatives. Amala Duggirala, the bank's chief operations and technology officer, describes the AI work she and her team have been doing.
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Regions gives its service reps and fraud fighters AI tools
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