Regulation, AI and uncertainty – the issues brokers can’t ignore

For mortgage intermediaries, few periods have felt as complex or fast-moving as they are today. Keeping track of regulations, understanding the impact of AI, and managing rising client uncertainty in the current political climate are among the biggest challenges shaping the advice process. In this episode of the Barclays Mortgage Insider podcast, host and property expert Phil Spencer is joined by Stephanie Charman, CEO of the Association of Mortgage Intermediaries (AMI). Together, they discuss how the trade body provides clear, practical guidance to more than 80% of the UK’s intermediary community, helping them navigate an ever-evolving environment. The discussion examines how technology is reshaping advice and asks the critical question - can technology keep up with regulations? Steph also highlights the ongoing importance of protection and the need to close the protection gap, while sharing how AMI’s ‘Working in Mortgages’ initiative is helping attract and retain new, diverse talent across the industry. It’s a candid, forward-looking conversation about how intermediaries can remain resilient, informed and compliant, while continuing to provide trusted, personal advice in an increasingly digital world. This episode was recorded on 13th October 2025.See omnystudio.com/listener for privacy information.