Reimagining a landmark: Remus Obertelli on the evolution of The Imperial

On this episode of Talking Shop, we speak to Remus Obertelli, General Manager of The Imperial. Remus shares how he built a world-class foundation through the management programme at Red Carnation Hotels and the high-stakes lessons learned leading the opening of The Montcalm Royal London House. Today, we focus on his work at the helm of The Imperial, discussing the delicate art of reimagining a 120-year-old landmark for the modern traveler while staying deeply rooted in its heritage. Today’s episode is brought to you by Elavon, a global leader in payment solutions for over 30 years. Whether you run a five-star hotel franchise or an independent guesthouse, Elavon makes it easy to pay for every stay. Through the rush and the respite, for the front of house and the out of sight, get payments that can keep up with anything. With Elavon, there’s a smarter way to take payments. Visit Elavon.co.uk for more. This episode is also brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.