Reimagining Customer Support with AI: Insights from Five9's CTO

from What's Up with Tech? · host Evan Kirstel

Interested in being a guest? Email us at [email protected] if your next customer service call could be a source of joy rather than frustration? Join us for an enlightening conversation with Jonathan Rosenberg, the trailblazing CTO and head of AI at Five9, on a journey from pioneering SIP to spearheading innovation at Cisco, Skype, and now Five9. We delve into the transformative power of generative AI in reshaping the contact center industry, turning traditionally challenging customer interactions into seamless and personalized engagements. Learn how Five9 is harnessing the prowess of AI to create customer experiences that resonate with satisfaction.Jonathan opens up about the critical role of contextual data in AI-driven solutions, offering a glimpse into how rich, relevant data inputs can enhance AI functionality and improve decision-making. Through a fascinating exploration of context within AI tools, he illustrates how Five9 empowers human agents, bridging the divide between aspiration and reality. Discover what sets Five9 apart as a leader in AI technology and gain insights into the future of customer experiences that are not only efficient but also truly enjoyable. Listen in and get a front-row seat to the exciting developments shaping the future of the contact center industry.Support the showMore at https://linktr.ee/EvanKirstel

What this episode covers

Interested in being a guest? Email us at [email protected] What if your next customer service call could be a source of joy rather than frustration? Join us for an enlightening conversation with Jonathan Rosenberg, the trailblazing CTO and head of AI at Five9, on a journey from pioneering SIP to spearheading innovation at Cisco, Skype, and now Five9. We delve into the transformative power of generative AI in reshaping the contact center industry, turning traditionally challenging customer...

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Reimagining Customer Support with AI: Insights from Five9's CTO

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This episode was published on October 29, 2024.

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