Reimagining Public Services: A Design Thinking Approach

This episode explores how design thinking could transform public administration. Come hear from our trainers, Nikola Rajić and Deniz Hoti, as they discuss their observations from a recent two-day design thinking training session with WeBER grantees. Understand design thinking's fundamental concepts, how it may be applied to public services, and how it allows civil society organisations in the Western Balkans to contribute to better governance. This episode is full of insightful lessons, motivational stories, and useful suggestions for anyone looking to modernise public administration using a human-centred methodology. Listen in to learn how design thinking can improve and reinvent public services! More about WeBER: www.par-monitor.org