EPISODE · Dec 13, 2024 · 23 MIN
Reinventing Customer Experience: Jason Morris of Nordstrom
from Reinventing Customer Experience · host ZS
Send us Fan MailNordstrom is a U.S. luxury department store chain known for its high-end clothing, shoes, accessories and exceptional customer service. Arun Shastri and Gopi Vikranth discuss customer engagement, omnichannel, AI, personalization and digital acquisitions with Jason Morris, the retailer’s chief technology and information officer. Topics include how Nordstrom:Adapts to customer experience trends and maintains its reputation for superior service in the digital ageImplements omnichannel strategies to create a seamless customer experience across touch pointsLeverages AI to enhance in-store experiences and optimize back-end processesDelivers personalized experiences and protects customers’ privacy and data security
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Send us Fan Mail Nordstrom is a U.S. luxury department store chain known for its high-end clothing, shoes, accessories and exceptional customer service. Arun Shastri and Gopi Vikranth discuss customer engagement, omnichannel, AI, personalization and digital acquisitions with Jason Morris, the retailer’s chief technology and information officer. Topics include how Nordstrom: Adapts to customer experience trends and maintains its reputation for superior service in the digital ageImplemen...
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Reinventing Customer Experience: Jason Morris of Nordstrom
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