Reinventing the Telecom Customer Experience with PWC's Florian Groene and Nokia's Hans Geerdes

COVID-19 has put mobile and broadband providers under tremendous pressure. Telcos have seen their annual bandwidth demand forecasts reached within the first month of lockdown. But to Florian Groene, a partner at PWC in New York, and business strategist Hans Geerdes from Nokia Software HQ in San Jose, the new normal offers opportunities for telecom providers to reinvent their relationships with their customers.   Here's what businesses actually want from CSPs and 5G: https://ftr.bz/enterprise5G/pod  Will this pandemic be the catalyst for a hands-free technology revolution? https://ftr.bz/handsfree/pod