Relational Service Design with Dennis Vergne

In this episode, Kyla sits down with Dennis Vergne, a systems improvement consultant based in London, to explore the concept of Relational Service Design and why it’s critical for transforming public services. Dennis shares his journey from a youth recreation worker in the Netherlands to consulting on complex service systems across health care, social care and the prison system.  Together, they discuss how factory-logic thinking has infiltrated human services, the problems with fragmentation and practical ways to shift towards more relational, human centered approaches. Guest BioDennis Vergne is a systems improvement consultant and co-owner of a UK based Consultancy called Basis Ltd specializing in transforming public services. Resources MentionedRelational Service DesignBurrtzorg Model: Self Managing Nursing TeamsSchool of Moral Ambition Viarpi CartoonDo you have a innovation or improvement story you would like to share? Contact Kyla at [email protected]. Follow us on Facebook or Instagram.