Reliable Voice Agents

Brooke Hopkins is the CEO of Coval, a company making voice agents more reliable. Reliable Voice Agents // MLOps Podcast #347 with Brooke Hopkins, Founder of Coval.Join the Community: https://go.mlops.community/YTJoinInGet the newsletter: https://go.mlops.community/YTNewsletter// AbstractVoice AI is finally growing up—but not without drama. Brooke Hopkins joins Demetrios Brinkmann to unpack why most “smart” voice systems still feel dumb, what it actually takes to make them reliable, and how startups are quietly outpacing big tech in building the next generation of voice agents.// BioBrooke Hopkins is the founder of Coval, a simulation and evaluation platform for AI agents. She previously led the evaluation job infrastructure at Waymo. There, her team was responsible for the developer tools for launching and running simulations, and she engineered many of the core simulation systems from the ground up.// Related LinksWebsite: https://www.coval.dev/~~~~~~~~ ✌️Connect With Us ✌️ ~~~~~~~Catch all episodes, blogs, newsletters, and more: https://go.mlops.community/TYExploreJoin our Slack community [https://go.mlops.community/slack]Follow us on X/Twitter [@mlopscommunity](https://x.com/mlopscommunity) or [LinkedIn](https://go.mlops.community/linkedin)] Sign up for the next meetup: [https://go.mlops.community/register]MLOps Swag/Merch: [https://shop.mlops.community/]Connect with Demetrios on LinkedIn: /dpbrinkmConnect with Brooke on LinkedIn: /bnhop/Timestamps:[00:00] Workshop feedback[02:21] IVR frustration and transition[05:06] Voice use cases in business[11:00] Voice AI reliability challenge[18:46] Voice AI reliability issues[24:35] Injecting context[27:16] Conversation flow analysis[34:52] AI overgeneralization and confidence[37:41] Wrap up