Remarkable Regional Business Episode 10 - Jesse Gollan, Get Naked Espresso Bar

Remarkable Regional Business - Episode 10 Guest: Jesse Gollan, Owner and Operator Business Name: Get Naked Espresso Bar Website: https://getnakedespressobar.com/ Topics Covered: / The Journey of Get Naked Espresso Bar: Jesse Gollan recounts the origin story of Get Naked Espresso Bar, which started in 2013 and expanded to multiple locations. He details the evolution from a single shop to managing multiple venues and the challenges that came with this growth. / Business Philosophy and Customer Service: Jesse shares his philosophy on hospitality, emphasising genuine customer interactions and the importance of creating a welcoming atmosphere. He discusses the value of remembering customer names and creating personal connections, which has been central to his business success. / Challenges and Lessons Learned: The episode delves into the difficulties of scaling a business, including staffing issues and maintaining quality across different locations. Jesse talks about the reality of managing six venues and the personal toll it took, leading to valuable lessons on effective management and delegation. / Brand Evolution and Innovation: Jesse explains the creative branding behind “Get Naked Espresso Bar” and its playful, memorable name. He also discusses the rebranding and expansion into new ventures like “Nude Food Breakfast Bar,” which focuses on minimal packaging and homemade products, aligning with a broader sustainability movement. / Team Management and Culture Building: Strategies for hiring and retaining great staff are highlighted, with Jesse emphasising the importance of personality and cultural fit over technical skills. He shares his approach to training staff to ensure they embody the business’s values and provide excellent customer service. / Personal Reflections and Strategies: Jesse reflects on balancing business demands with personal life, the importance of listening to customers, and creating a supportive environment for both customers and staff. He offers insights into maintaining authenticity and integrity in business practices. References: Get Naked Espresso Bar - https://getnakedespressobar.com/ Nude Food Breakfast Bar - https://www.nudefoodbreakfastbar.com.au/