Remote Support with Jessica Deen

The pandemic has sent everyone home to work - how do you support them? Richard chats with Jessica Deen about her work doing remote support both before and now during the COVID-19 pandemic. Jessica starts out talking more philosophically about support work in this challenging time, with lots of patience and empathy. But that also takes effective remote communication - being able to see the person you're supporting is incredibly valuable! Ultimately effective remote support comes down to understanding the person battling the issue and working with them - like working locally, only harder!

Episode 722 of the RunAs Radio podcast, hosted by Richard Campbell, titled "Remote Support with Jessica Deen" was published on September 4, 2020 and runs 35 minutes.

September 4, 2020 ·35m · RunAs Radio

Summary

The pandemic has sent everyone home to work - how do you support them? Richard chats with Jessica Deen about her work doing remote support both before and now during the COVID-19 pandemic. Jessica starts out talking more philosophically about support work in this challenging time, with lots of patience and empathy. But that also takes effective remote communication - being able to see the person you're supporting is incredibly valuable! Ultimately effective remote support comes down to understanding the person battling the issue and working with them - like working locally, only harder!

Episode Description