Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies

Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as 'A Leader in the Gartner Magic Quadrant for Field Service Management'. Yuval joins me today to talk about what they are doing, what makes them stand out and how they are removing the 'friction' from the last mile of customer service. This interview follows on from my recent interview: Real life lessons on how to build a social business – Interview with Bian Salins – and is number eighty four in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service. Note: Apologies for some minor issues on my voice during the interview......what can I say.....technology and technical hitches....that we were able to overcome. Apologies if it affects the interview. I've edited it and applied some magic and don't think it is too bad. However, I'll let you be the judge of that :)