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人工客服越来越难找了：为了不接人工，AI能有多‘努力’？ episode artwork

EPISODE · May 15, 2025 · 5 MIN

人工客服越来越难找了：为了不接人工，AI能有多‘努力’？

from 道听姐说|带你吐槽热点梗，紧跟潮流不迷路

在数字化服务普及的今天，“找人工客服像闯关”已成为消费者普遍面临的痛点。江苏省消保委调查显示，八成在线人工客服“藏得深”，23.6%消费者遭遇“踢皮球”现象；某媒体实测30款App，未接通人工客服的占比高达40%，接通平均等待时间超2分钟......对于“人工客服越来越难找了”的情况，你怎么看？

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人工客服越来越难找了：为了不接人工，AI能有多‘努力’？

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