Requiring Technical Debt Payments

I was working with a customer recently that is trying to improve their processes. This was a large company, over 100,000 employees, though most of them aren't in the technology area. However, across many divisions and groups, there are a lot of developers and operations personnel who have tended to work in silos, managing their own applications and systems in disparate ways. In other words, doing software development the way most companies do it. Read the rest of Requiring Technical Debt Payments