Research Beyond Words

What to do when words aren't enough

Episode 36 of the UX Cake podcast, hosted by Leigh Allen-Arredondo, titled "Research Beyond Words" was published on September 25, 2019 and runs 32 minutes.

September 25, 2019 ·32m · UX Cake

Summary

Ep 36: Sometimes words just can't get you the research insights you need. This week we’re talking about alternative ways of gathering insights in user research, beyond just verbal and written communication. There are many circumstances when words just aren’t the best way for people to tell us what they’re thinking, feeling, or doing, so being able to use physical or tactile methods can really affect the insights you’re able to gather. My guest today is Anna Macaranas who is a Senior Design Strategist at Digitalist Group & Network, in Vancouver BC. Anna has some great insights and examples for how to get participants to express themselves if words aren’t working.Anna is an award-winning researcher and strategist at Digitalist, a customer experience innovation company. Forever curious, she loves diving into a complex problem and understanding the context and factors that bring the team closer to the ideal solution. She’s passionate about helping companies build stronger relationships with their customers through organizational change, internal capability building and inclusive processes.Twitter https://twitter.com/annajlm Linked In: https://www.linkedin.com/in/anna-macaranas/If you want to help UX Cake, follow us on twitter, and subscribe to the newsletter for updates and bonus content. Share this episode, or any of our episodes, with a friend. And we would love it if you would rate & review us on Apple Podcast!Listen Apple | Spotify | Google | WebsiteConnect with UX Cake!uxcake.co | Facebook | Twitter | Instagram | Linked InSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Episode Description