Research-First CRO: How Data Leads to Better Marketing Decisions with Haley Carpenter

#282 CRO | Matt is joined by Haley Carpenter, founder of Chirpy, a conversion rate optimization agency. Haley has nearly a decade of CRO experience across agency, SaaS, and eCommerce, and she’s known for helping brands use research and testing to make smarter marketing decisions.Matt and Haley cover:Why CRO isn’t just A/B testing, and how research should guide every optimization effortHow to approach CRO when you don’t have massive website traffic, including scrappy testing methods and toolsThe role of messaging, value props, and social proof in driving higher conversions (and where B2B often lags behind DTC)By the end, you’ll have a clearer picture of how to approach CRO as a system, not just a set of tests.Timestamps(00:00) - – Intro (01:00) - – Who is Haley Carpenter (02:00) - – What CRO really means (05:00) - – Research vs. testing explained (09:00) - – Where to start CRO on a website (12:00) - – Testing with limited traffic (16:00) - – Using data for smarter decisions (19:00) - – Building a culture of testing (23:00) - – How to report CRO results (28:00) - – Scrappy tools: Clarity & Hotjar (32:00) - – What B2B can learn from DTC (36:00) - – Why messaging matters more than features (40:00) - – The power of social proof (46:00) - – Common blockers to CRO success (48:00) - – A surprising test result (+7% sales) (50:00) - – Vanity metrics vs. real business outcomes (54:00) - – Closing thoughts Join 50,0000 people who get Dave's Newsletter here: https://www.exitfive.com/newsletterLearn more about Exit Five's private marketing community: https://www.exitfive.com/***Brought to you by:Webflow - A website platform built for the agentic web, helping modern marketing teams build fully custom sites—no developer needed—that perform in AI search. Learn more at webflow.com/for/exitfive.Markup AI - A content quality platform that scans your content against brand voice, preferred terms, messaging standards, and AI-search readiness before it goes live, right inside Google Docs. Learn more at markup.ai.Optimizely - A no-code AI platform where autonomous agents execute marketing work across webpages, email, SEO, and campaigns. Learn how to deploy agents on your marketing team at Agents in the Mix. Learn more at optimizely.com/exitfive. Walker Sands - An integrated B2B marketing and growth services agency that helps marketing leaders turn strategy into measurable business impact through their Outcome-based Marketing model. Learn more at walkersands.com/exitfive.Knak - A no-code, campaign creation platform that lets you go from idea to on-brand email and landing pages in minutes, using AI where it actually matters. Learn more at knak.com/exitfive, or check out the MCP server by clicking this link.***Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.They give you unlimited podcast editing and strategy for your B2B podcast.Get unlimited podcast editing and on-demand strategy for one low monthly cost. Just upload your episode, and they take care of the rest.Visit hatch.fm to learn more