Research-First CRO: How Data Leads to Better Marketing Decisions with Haley Carpenter

#282 CRO | Matt is joined by Haley Carpenter, founder of Chirpy, a conversion rate optimization agency. Haley has nearly a decade of CRO experience across agency, SaaS, and eCommerce, and she’s known for helping brands use research and testing to make smarter marketing decisions.Matt and Haley cover:Why CRO isn’t just A/B testing, and how research should guide every optimization effortHow to approach CRO when you don’t have massive website traffic, including scrappy testing methods and toolsThe role of messaging, value props, and social proof in driving higher conversions (and where B2B often lags behind DTC)By the end, you’ll have a clearer picture of how to approach CRO as a system, not just a set of tests.Timestamps(00:00) - – Intro (01:00) - – Who is Haley Carpenter (02:00) - – What CRO really means (05:00) - – Research vs. testing explained (09:00) - – Where to start CRO on a website (12:00) - – Testing with limited traffic (16:00) - – Using data for smarter decisions (19:00) - – Building a culture of testing (23:00) - – How to report CRO results (28:00) - – Scrappy tools: Clarity & Hotjar (32:00) - – What B2B can learn from DTC (36:00) - – Why messaging matters more than features (40:00) - – The power of social proof (46:00) - – Common blockers to CRO success (48:00) - – A surprising test result (+7% sales) (50:00) - – Vanity metrics vs. real business outcomes (54:00) - – Closing thoughts Join 50,0000 people who get Dave's Newsletter here: https://www.exitfive.com/newsletterLearn more about Exit Five's private marketing community: https://www.exitfive.com/***Brought to you by:Optimizely - the AI platform for marketers. Build your own AI agents or pull from a directory of 50+ pre-built ones for marketing use cases. Their new Virtual Teammates can join meetings, complete tasks, support campaigns, and keep your website optimized. Learn more at optimizely.com/exitfive.Webflow - A website platform built for the agentic web, letting modern marketing teams build fully custom sites that perform in AI search with no developer needed. Learn more at webflow.com/for/exitfive.Zoom Webinars & Events – The virtual event platform built to help B2B marketers run webinars that actually drive pipeline, with branded registration pages, live engagement features, and built-in tools to repurpose sessions into clips and content. Learn more at zoom.com/exitfive.Compound Growth Marketing - A full-funnel demand gen agency helping high-growth cybersecurity and enterprise software companies show up earlier in the buying journey, combining AEO, modern paid advertising, and a dedicated go-to-market engineering team. Podcast listeners get two free media planning sessions to find out what channels are driving the best ROI. Learn more at compoundgrowthmarketing.com/exitfive. ***Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.They give you unlimited podcast editing and strategy for your B2B podcast.Get unlimited podcast editing and on-demand strategy for one low monthly cost. Just upload your episode, and they take care of the rest.Visit hatch.fm to learn more