Reset Your Customer Experience: Why Systems Fail Without Human Connection With Barbara Khozam

What’s broken in customer experience today—and why does it feel harder than ever to get real help? In this episode of Time to Reset, customer experience expert Barbara Khozam reveals why businesses are losing customers despite better technology, faster systems, and more automation than ever before. The problem? We’ve optimized for efficiency—but forgotten how to connect as humans. You’ll learn: Why “processing customers” is hurting your businessThe critical gap between digital experience and human interaction3 overlooked customer touchpoints that make or break loyaltyHow small details (like greetings and follow-ups) create massive impactWhy leadership—not employees—is often the root of poor customer serviceHow to gather meaningful customer feedback (without annoying people) If you’re a business owner, leader, or anyone responsible for customer or client experience, this conversation will help you rethink how you show up—and how your customers feel. Key takeaway:👉 The best customer experience strategy isn’t more technology—it’s better human connection.Love the show? Subscribe, rate, review, and share! https://pennyzenker360.com/positive-productivity-podcast/