Resilience for Operations Managers: Helping Teams Push Through Tough Times and Sustain Performance with Rick Ezell #35

Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor's monthly newsletter. Now, let's jump in! 00:00 – Introduction 00:29 – We're all wound up and need to unpack 01:33 – Rick Ezell; a workplace Chaplain 02:19 – The "boss's role" 02:46 – Unpacking vs. Venting 03:35 - Work, Personal, and Relational issues 04:25 – The Paradox 05:25 – The impact of time, expertise, and geography 06:11 – The proven need to talk, be reassured, and reminded 08:55 – Listening for the trends 09:30 – Advice for leaders without the luxury of an onsite Chaplaincy service 11:14 – The rules and value of a "listening session" 12:53 – % of conversations at work tend to be about personal and relationships 15:12 – Anecdotal evidence for leader's job requirements rarely recognized nor assessed 18:00 – The peril of ignoring the non-work-related issues 19:21 – The value of transparency and empathy 21:11 – Healthier people make better employee 24:40 – A manager's role in partnering with others 26:29 – A renewing of the mind 27:25 – A culture of care and desire for a resource 28:50 – Summary and closure 29:09 – Share your feedback with us 29:43 – End Have an important message to share or a topic you'd like to hear more about? Please contact us with your thoughts, feedback, or suggestions. We'd love to hear from you! Trevor Blondeel: [email protected] Dave Baker: [email protected]