Resilience Series: Operational Resilience

In our latest resilience episode, Ian Duffy, Partner in our Technology and Innovation Group, is joined by Denise Murray, Head of Financial Services, Compliance and Regulatory Relations, to explore how third‑party and intragroup arrangements are shaping operational resilience for regulated firms.With outsourcing deeply embedded across the financial services ecosystem, the conversation looks at:• Why third‑party and sub‑outsourcing arrangements can significantly impact a firm’s resilience profile• How regulators are increasing their focus on critical and important services under frameworks such as DORA and CBI guidance• The importance of robust risk assessments, due diligence and ongoing oversight• What firms should expect from vendors around resilience testing, business continuity and incident response• Why contracts, governance and clear communication are critical when disruptions occurThe discussion also considers concentration risk, chain outsourcing, and the often‑overlooked challenges of intragroup service arrangements, including autonomy, conflicts of interest and exit planning.