Resolving Complaints in 4 Steps

A great way to put your customers first is to treat them LAST. In this episode, Mark and Nick explain what this acronym stands for, and delve into this simple 4-step process for resolving customer complaints. From active listening to thanking, using the LAST principle will change your unhappy clients into raving fans in no time.The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners and professionals double their revenue whilst halving their time in the business. Each week, Mark Creedon, a Business Coach at Business Accelerator Mastermind, speaks with some of the best business minds in the world and shares simple, practical steps you can take to create the business you always wanted.About Business Accelerator MastermindBusiness Accelerator Mastermind is a hands-on practical program aimed at driving results fast. Spearheaded by Mark and Caroline Creedon and a range of highly qualified experts, the program will give you back the freedom you hoped for when you first started your business or professional practice. With his coaching program, Business Accelerator Mastermind, Mark helps business owners maximize their time, set and achieve goals, while remaining accountable.In today’s podcast, Mark explores:Saving money on wedding carsTreating your clients L.A.S.T.UK research study - humans vs. dogsListening and confirmationAsking questions without interrogatingSolving/SolutionsThanking your clients- it’s different than giftsUsing problems as case studies for improvementShare this podcast with someone who can use itSend us your comments and feedback!Resources/Links:Book: Jump Shift!Book: The Great CEO WithinMark Creedon LinkedInMark Creedon FacebookBusiness Accelerator MastermindMastermind for Business Podcast----------About the Families in Business Podcast The Families in Business podcast is for family business owners who want to grow a thriving business together, without sacrificing the relationships that matter most.Each week, Mark and Caroline Creedon bring you honest conversations about the real challenges and opportunities that come with running a business as a family - from scaling and systems, to succession planning, to making sure the business serves your life and not the other way around.Whether you're in the early growth phase or thinking about passing the business on to the next generation, this podcast will give you practical strategies and a fresh perspective on the family business journey.----------About Your Hosts Mark and Caroline Creedon are business coaches with over three decades of hands-on experience helping Australian business owners build companies that give them more time, money and freedom. They understand the unique dynamics of running a business with family - because they live it themselves.----------Subscribe for More New episodes drop every week. Subscribe so you never miss practical advice on growing your family business, planning for the future, and building something that lasts.----------Enjoyed this episode? If this episode resonated with you, please leave a comment or review. It helps other family business owners find the show and join the conversation.