Responding to Trauma in the Workplace with Empathy ft. Katharine Manning

Watch this episode to learn a powerful five-step method to address trauma in the workplace. Katharine Manning - author of The Empathetic Workplace - has 25 years’ experience training and consulting on trauma and victimization, including some of the most notorious cases including Bernie Maddoff, the Boston Marathon bombing, the Pulse nightclub and South Carolina church shootings, and the violence in Charlottesville. In this episode, she unpacks a method to address trauma in the workplace. 0:00 – Introduction 0:23 – About Katharine Manning 1:19 – How does trauma impact empathy? 2:38 – What does “psychological safety” in the workplace mean? 6:25 – The need for more empathic leaders in organizations everywhere 7:43 – Manning describes her LASER method 11:18 – How empathic approaches can reduce conflict at work 14:57 – How to manage the emotions of others? 18:20 – A compelling example of how compassion fatigue can manifest at work 21:13 – How to overcome compassion fatigue? 23:48 – How leaders can adopt empathy as a core value for the organization 28:40 – The inspiring Maya Angelou quote Manning uses to conclude her book 30:42 – Manning’s Purposeful Empathy Story CONNECT WITH KATHARINE ✩ Twitter: https://twitter.com/kl_manning ✩ Instagram: https://www.instagram.com/empatheticworkplace/ ✩ LinkedIn: https://www.linkedin.com/in/katharine-manning/ ✩ Facebook: https://www.facebook.com/EmpatheticWorkplace/ ✩ Author Website: www.katharinemanning.com ✩ Website: www.blackbird-dc.com CONNECT WITH ANITA ✩ Email [email protected] ✩ Website https://www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast This episode was brought to you by Grand Heron International REACH THEM AT ✩ Website www.grandheroninternational.ca; www.ghi.coach ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ ✩ Facebook https://www.facebook.com/grandheroninternational/ ✩ Instagram @Grand_Heron_International ✩ Twitter @GrandHeronIntl ✩  https://twitter.com/GrandHeronIntl To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A Video Edited by David Tsvariani